?
Frequently Asked Questions
1. Does it support OEM/ODM customization?
Yes, we support customized services, including parameter adjustments for power, size, input/output voltage, protection level (IP level), working environment (such as explosion-proof, high temperature resistance), and provide technical solution design.
2. Can you provide technical document support?
Yes, English manuals, product certificates, test reports, wiring diagrams, and other documents are provided with the goods, and we can assist customers in completing the necessary documents for import customs clearance.
3. How can I receive support for technical issues?
We provide 24-hour English technical response via email or online meetings. In emergency situations, technical experts can be arranged to provide necessary support to ensure project continuity.
4. What is the warranty period for this switchgear?
The standard warranty period is 12 months. We stand behind the quality of our high-voltage switchgear components and offer long-term technical consultation.
5. Is the switchgear suitable for harsh environments?
With an IP4X protection level and robust floorstanding structure, this switchgear is designed for reliable indoor high-voltage distribution. For extreme environments, we can further customize the protection features.
6. Can I visit the production facility?
Of course, you are welcome to visit our manufacturing facilities anytime to inspect our production capacity and quality control processes.
Zago Electric
