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Frequently Asked Questions
Q: Are you a factory or a trading company?
A: We are a professional factory specializing in power transmission and distribution equipment.
Q: How can I place an order for switchgear?
A: Inquire with us, provide your design or sample, and inform us of your usage scenario. We will provide a product recommendation, negotiate details, confirm samples, and proceed to mass production upon contract signing.
Q: Do you provide samples for evaluation?
A: Yes, we provide samples for reference. Please note that sample fees charged initially will be refunded once a formal mass order is placed.
Q: What shipping methods do you support?
A: We offer various shipping methods including express, sea, air, and land transportation. Specific methods can be coordinated based on your requirements.
Q: What is the typical lead time for delivery?
A: Delivery time depends on the specific type and quantity of products. Generally, it takes between 15 to 20 days, or up to 45 days for complex configurations.
Q: What are the accepted payment terms?
A: We accept wire transfers (T/T) and PayPal. Typically, a 30% deposit is required, with the balance to be paid before shipment.