❓ Frequently Asked Questions
🔍 Are you a manufacturer or trading company?
We are a professional manufacturer with over 10 years of expertise in the substation and electrical equipment industry. Our product range includes transformers, high/low voltage switchgear, and related power accessories.
🛠️ Do you support customized orders?
Yes, we provide comprehensive OEM/ODM services. Our engineering team can develop tailored solutions based on your drawings, technical parameters, or specific functional requirements.
⏱️ What is the typical delivery lead time?
Standard equipment usually takes 15–30 working days. For large power transformers, the lead time is approximately 80–90 working days depending on the specifications.
🛡️ What are your warranty terms?
We provide a 24-month warranty from the date of commissioning. We cover inspection, repair, and parts for any defects arising from manufacturing issues during this period.
📦 What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 1 unit, offering maximum flexibility for both pilot projects and large-scale installations.
👷 Do you provide after-sales installation support?
Yes. We offer remote installation guidance and can dispatch professional engineers for on-site support to ensure operational safety and correct setup.